Misinformation Reporter

Get the right information to your community

Problem

Intentional misinformation campaigns directed to HTC communities will discourage people from completing the census.

Solution

Enable communities to easily, quickly and confidentially report misinformation or other problems with the census to one another.

Challenges

  • There is no centralized place for people to report messages, forum posts, articles, or videos that may be spreading census misinformation
  • Misinformation can go undetected by current social media listening tools, as it is often spread through targeted channels or languages

Benefits

  • Easily allows people to report misinformation about the census or other problems on-the-ground
  • Accessible in multiple languages. Available 24/7
  • Administrators are immediately notified of reports about intentional misinformation campaigns

How It Works

For Individuals

  1. To report misinformation or other problems with the census, send a text to a phone number, to a FB page, or call and receive Interactive Voice Response (IVR) instructions for completing a short survey detailing:
  2. What you heard
  3. When you hear about it
  4. Who or what the source was
  5. A screenshot (if via text) or description or the misinformation
  6. An option to submit a URL (if via text)
  7. An option to provide a transcription through an automated service (if via IVR)
  8. Provide your contact info and permission to follow-up if more information is needed
  9. Get a follow-up thank you and acknowledgement

For Administrators

  1. Log in to secure platform and see incidents reported
  2. Get email notifications with the information as well as the attachments, links, or audio transcription
  3. Assign different incident tickets to different agents to review
  4. Easily download data and images
  5. Quickly review overall incident reports on the your Dashboard or generate custom reporting through our API
reporting service via SMS
330 Twin Dolphin Dr. Ste. 131, Redwood City CA 94065