Mass Unemployment Login Portal Guide 2022

Mass Unemployment Login Portal Guide 2023

Mass Unemployment Login Portal Guide 2023. If you are wondering how to login into your Mass Unemployment account, you’ve come to the right place. This post will meet your requirements about it. Additionally, we will show you how to file a claim and some information relating to Massachusetts Unemployment Insurance.

We’ll help you learn more about this in this article. Keep reading!

Overview of Massachusetts Unemployment InsuranceOverview of Massachusetts Unemployment Insurance

Unemployment Insurance (UI) offers jobless workers who are able to work, available for work, and actively seeking work with temporary cash benefits and other services. The system is overseen by the United States Department of Labor (USDOL), although each state manages its own program.

The UI programs are virtually entirely funded by employer payroll payments. Employees are not responsible for any of the costs related to Massachusetts unemployment claims.

About the Department of Unemployment Assistance

DUA is in charge of the Massachusetts unemployment insurance (UI) program, which offers temporary economic support to qualified workers. Employer contributions to the UI program are also calculated and collected by DUA.

Mass Unemployment Insurance Eligibility Requirements

You must be jobless or have had your hours cut by your employer to less than a full-time schedule owing to the employer’s employment needs in order to qualify for UI payments. You must also fulfill certain requirements. These standards consist of:

  • Your termination from work or reduction in hours must not have been your fault.
  • In the four calendar quarters before the quarter in which you apply for unemployment benefits, you must have made at least $5,700.
  • Your “base period” is the time frame in question.
  • The amount of money you made must be at least 30 times greater than the weekly UI benefit amount you would be entitled to.

Mass Unemployment Login Instructions

Login Requirements

Before you may sign in to your Mass Unemployment account, you need the following:

  • Web URL for Mass Unemployment Account Login.
  • Temporary User ID and password or Social Security Number for Mass Unemployment.
  • Suitable web browser for the Mass Unemployment login page.
  • A dependable internet connection on a laptop, PC, smartphone, or tablet.

You may log in and start managing your account online with these pieces of information.

Let’s get this tutorial going and examine the Mass Unemployment Login procedures. These are the ones listed below. Never overlook a step while logging onto your Mass Unemployment account; follow the instructions below:

  • Step 1: Go to the official website of the Commonwealth of Massachusetts by clicking the following link:
  • Step 2: Press on “Log In To…” on the top menu of the current page and a box will appear. Then click “Unemployment Online” to navigate to a new page.
  • Step 3: On the new page, fill in your Social Security Number and then click “Next” to proceed.Overview of Massachusetts Unemployment Insurance After that, follow the next given instructions on the website to login into your Mass Unemployment account.

Login Help?

If you have any problem in the process of logging into your Mass Unemployment account, you can try its online chat for live, real-time access to one of its support specialists.

Additionally, you can call (877) 626-6800 toll-free or (617) 626-6800 to speak directly to one of TeleClaim Center representatives for assistance.

How to Create your Mass UI Online Account?

You will be prompted to do the following the first time you use UI Online to apply for benefits:

  • Step 1: Enter your Social Security Number (SSN).
  • Step 2: Make a strong password. Your password must include the following and have a minimum of 8 characters, at least one of each of the following:
    • A number
    • An uppercase letter
    • A lowercase letter
    • A special character (such as &!@*)
  • Step 3: Decide on a security query and response.
  • Step 4: Check the box to indicate that you agree to the IRS terms.

You must keep in mind your password, security question, and response. Each week you request a benefit payment, you will log into UI Online using your SSN and password.

How to File Your Mass Unemployment Claim?How to File Your Mass Unemployment Claim?

You must include personal information while submitting your application for unemployment benefits, such as your Social Security number, birth date, residential address, email address, and phone number.
Additionally, you need details regarding your employment history from the previous 15 months, such as:

  • Names of each employer, as well as phone numbers and addresses
  • Motives for quitting that employment
  • Start and end dates for the work
  • Recall date (if you were laid off but have a set date to return to work)

In some circumstances, more information might be required:

  • If you don’t reside in the United States, your  number for alien registration
  • Confirmation of your legal eligibility to be employed in the US.
  • If your children are depending on you, their dates of birth and Social Security
  • Your union name and local number if you are a member.
  • Your DD-214 Member 4 form, if you were a member of the military. You can obtain your DD-214 online at if you don’t already have it.

Here are instructions to file a claim:

File OnlineHow to File Your Mass Unemployment Claim?

  • Step 1: Visit the website at to submit a new UI claim or reopen an existing one.
  • Step 2: Select Log in to UI Online for Claimants.
  • Step 3: Open a new UI Online account or sign in with an already established one.
  • Step 4: Fill out all the required information, then submit your application.
  • Step 5: To make it simpler for them to get in touch with you if they have any questions regarding your application, be sure to give your phone number and email address.

Note: UI Online is available from 6:00 am to 10:00 pm, 7 days a week.

File by PhoneHow to File Your Mass Unemployment Claim?

You can call to either submit a fresh UI claim or reopen an existing claim.

  • On the website,, you can make a callback request via the TeleClaim Center.
  • Call (877) 626-6800 toll-free or (617) 626-6800 to reach the TeleClaim Center.

Note: The TeleClaim Center is available 8:30 am to 4:30 pm, Monday through Friday.

Mass Unemployment Payment OptionsMass Unemployment Payment Options

Direct Deposit

You must set up direct deposit if you want your unemployment benefits sent directly into your bank account.

Direct deposit can be set up over the phone or online.

You will need the following to set up direct deposit:

  • The social security number you have
  • The bank’s routing number
  • Your checking or savings account’s account number

It will take 9 business days to validate your bank account after you set up direct deposit. You must continue making weekly benefit requests and confirming your eligibility using TeleCert or UI Online while your bank account is being confirmed.

Two business days after you seek your weekly benefits, if your claim is granted, your benefits will be transferred into your account.

ReliaCard® DUA debit card

Receiving your Unemployment Insurance (UI) benefits is safe and secure when done using the DUA ReliaCard®.

Unless you enroll in direct deposit to a checking or savings account, benefits will be sent to you via the debit card. Your debit card will be mailed to the address you have on file in an unmarked envelope as a security measure. Your DUA Debit ReliaCard® must be activated as soon as it is received.

After activation, the validity of your debit card is three years. After you cease receiving benefits, continue to keep it in a safe place. The same card will receive your rewards if you need to reopen or submit a new claim.

Obtain your advantages more quickly with the DUA debit card:

  • Don’t pay overdraft fees.
  • Pay for purchases anywhere that accept Visa® debit cards for free, including in shops, Online and via phone
  • At any U.S. Bank, AllPoint, MoneyPass, or Visa ATM, you can get cash and check your balance for free. If you use an out-of-network ATM, fees can be incurred.
  • Many grocery and convenience retailers offer free cash back with purchases.

How to Request Weekly UI Benefits?

You must request rewards for each week you desire to collect after submitting an application. You might not get a benefit payment for that week if you don’t submit your benefit request in a timely manner.

You have two simple ways to ask for your weekly benefits:

  • Access your UI Online account at Any day of the week between 6:00 a.m. and 10:00 p.m. is suitable for this.
  • Dial (617) 626-6338 to reach DUA TeleCert. Any day of the week between 6:00 a.m. and 10:00 p.m. is suitable for this.

The first day of the week on which you can apply for benefits for the previous week is Sunday. Benefits for the requested week may not be paid if your request is made more than 21 days after the requested week.

You must reopen your claim by going onto your UI Online account or phoning the TeleClaim Center if you don’t request benefits for three weeks in a row. Requests for benefits over the previous two weeks can be made through UI Online.

You must get in touch with the TeleClaim Center if you want to request benefit payments for any period longer than the last two weeks.

FAQs about Mass Unemployment LoginFAQs about Mass Unemployment Login

When should you apply for UI benefits?

During your first week of total or partial unemployment, you should submit a claim for unemployment insurance payments if you have been separated from your job or had your hours cut. The time period for your claim will start on the Sunday of the week in which it is filed. The effective claim date is this particular day.

Benefits for any week of unemployment before the start of your claim will not be paid.

Who is not eligible to receive UI benefits?

A wide spectrum of employees is covered by the Massachusetts UI program. Many employees, though, are not protected by Massachusetts UI law. In Massachusetts, employees who fit into the following criteria are ineligible for unemployment benefits:

  • Service providers for churches and other religious institutions
  • Students enrolled in programs for work training run by non-profit or public educational institutions
  • Employees who are a part of a student financial aid assistance program offered by a school, college, or university where the student or employee attends classes, or who perform comparable work for the student’s spouse provided that the spouse is informed at the time of hiring that UI is not provided.
  • Employees who have legally recognized seasonal jobs, provided they were made aware of this fact when they were hired.
  • State-licensed real estate agents or salesmen who are compensated only on commission
  • Except for industrial life insurance agents, insurance agents or attorneys paid only on commission
  • Individuals who are sole proprietors or partners in a business, most minors under the age of 18 who work for their parents, or most people who work for their daughter, son, or spouse.
  • Independent businesses
  • Self-employed people who work without an employer’s supervision or direction
  • Certain employees of state and local governments, including elected officials, lawmakers, judges, emergency workers hired during a disaster, inmates in detention centers or prisons, including those on work release, and Massachusetts National Guard or Air National Guard government officials in advisory and policy-making positions

How long does it take to process a new claim?

DUA requests information about your former earnings and the reason(s) you were separated from any employers stated on your claim when you submit an application for benefits.

There are ten days for each employer to reply. If the employer doesn’t reply within ten days, DUA may get in touch with you or the employer once more to ask about any unreported wages.

You and your employer will be required to fill out a questionnaire to detail the specifics of your separation or schedule adjustment if the reason you lost your job was something other than a lack of employment.

DUA determines the number of your UI benefits and the duration of your eligibility for UI benefits once the wage and separation information is complete.

Once you’ve submitted an application for benefits, you must keep doing so each week that you don’t find work or work fewer hours. Except for a one-week unpaid waiting period mandated by Massachusetts law, you will be paid for the weeks you previously claimed if you are qualified.

In further depth, the waiting period is described later. You might not be qualified to get benefits for those weeks if you don’t request benefits while your claim is being processed.


You can find all the information you need about your Mass Unemployment account in this post. In order to accomplish this, you can log in, register, and file a claim. In order to help and save you some time, several FAQs have also been addressed.

We appreciate you reading the content. Census Outreach believes that this article will be useful to those of you who frequently use your Mass Unemployment account for its convenience.

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