Census Q&A HelpDesk

Answer Resident’s Questions About the Census

Problem

Hard-to-count communities are likely to have questions about the Census or need help to fill it out. City, County librarians and staff, as well as nonprofit staff will be burdened by the many questions about the census. Staff may not have sufficient training to answer questions about the census.

Solution

Quickly and confidentialy answers your residents questions anytime, even on weekends.

Accessible for your hard-to-count communities multiple languages: English, Spanish, Chinese, Vietnamese, and more.

Easily add this chatbot to your city, county, or library websites

Easily add this chatbot to your internal website - as a reference for your staff to use

For Administrators: Through the admin dashboard, see live questions asked by local residents

Optional: If local in-person help is available, The HelpDesk can direct people to nearest in-person assistance based on location & language needs

How It Works

Website option:

1

Your webmaster can add the Chatbot to your city, county, library, or nonprofit website.

2

Users simply type their question and the chatbot will automatically answer their question.

Help Desk via SMS text messaging for Census Outreach
Help Desk via SMS text messaging for Census Outreach

Text message option:

1

Promote the text-in via social media, flyers, ads.

2

Users text the provided number and the chatbot will automatically answer their question.

When the automated chatbot cannot answer a question, the HelpDesk can refer users to in-person assistance centers (if available) or local virtual human assistance.

Pledge to be counted in the 2020 Census sample Twitter post that reads "Ensure that your community gets the funding and political representation it deserves. Text PLEDGE to 987987 and pledge to be counted in the #2020census #Icount"
Pledge to be counted in the 2020 Census sample Twitter post that reads "Ensure that your community gets the funding and political representation it deserves. Text PLEDGE to 987987 and pledge to be counted in the #2020census #Icount"

Pricing

Subscription and support start at prices below based on population:

County/City Population
Up to 499,000
500,000 to 999,999
1M to 1.99M
2M to 2.99M
Above 5M
Software & Support
$58,950
$78,950
$98,950
$129,950
Contact Us For Quote
Included:
  • English, Spanish, Korean and Vietnamese question and answers
  • Unlimited use for your government or nonprofit websites
  • Technical support to install HelpDesk chatbot on your websites
  • Admin dashboard with downloadable with metrics: In-coming questions, number of questions answered, languages questions sent in, opt-in phone numbers
Languages Available At Additional Cost:
  • Albanian*
  • Arabic
  • Armenian*
  • Chinese
  • Cambodian/Khmer*
  • Farsi*
  • Greek
  • French
  • Haitian Creole*
  • Hmong*
  • Italian
  • Korean
  • Polish*
  • Portuguese
  • Russian*
  • Somali*
  • Tagalog*
  • Urdu*
  • Vietnamese
  • Yiddish*

*For these languages where there is no available technology for automated answers, human customer service responses will be provided within 24 hours.

Sole Source Justification

We are the only vendor providing a Census Q&A Helpdesk. The Helpdesk is uniquely built to enable hard-to-count people to get counted in the 2020 census. Download the Sole Source Justification here.

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