Answer Constituents’ Census Questions: HelpDesk

24/7 Q&A with a virtual assistant

Problem

Hard-to-count communities are likely to have questions about the Census or need help filling it out. City, County, library and nonprofit staff may be burdened by the many questions about the Census. Staff may not have sufficient training to answer questions about the Census.

Solution

Quickly and confidentially answer your constituents' questions anytime, even on weekends

Language Access in multiple languages: English, Spanish, Chinese, Vietnamese and more

Digital Divide Access: People without internet can use SMS text messaging

How It Works

Website option:

1

Your webmaster can add the chatbot to your city, county, library, or nonprofit website

2

Users simply type their question and the chatbot will automatically answer

Help Desk via SMS text messaging for Census Outreach
Map of LA showing assistance locations

Refer to Assistance Locations:

If local in-person help is available, the HelpDesk can direct people to nearest assistance based on location& language needs

Help Desk via SMS text messaging for Census Outreach

Text message option:

1

Promote the text-in via social media, flyers, ads

2

Users text the provided number and the chatbot will automatically answer their question

Accessible Via Popular Messaging Apps: Messenger and WhatsApp

 Promote Opt-Ins via Social Media, Flyers, Events

Pledge to be counted in the 2020 Census sample Twitter post that reads "Ensure that your community gets the funding and political representation it deserves. Text PLEDGE to 987987 and pledge to be counted in the #2020census #Icount"
Pledge to be counted in the 2020 Census sample Twitter post that reads "Ensure that your community gets the funding and political representation it deserves. Text PLEDGE to 987987 and pledge to be counted in the #2020census #Icount"

Pricing

Subscription and support start at prices below based on population:

County/City Population
Up to 499,000
500,000 to 999,999
1M to 1.99M
2M to 2.99M
Above 5M
Software & Support
$58,950
$78,950
$98,950
$129,950
Contact Us For Quote
Included:
  • English, Spanish, Korean and Vietnamese question and answers
  • Unlimited use for your government or nonprofit websites
  • Technical support to install HelpDesk chatbot on your websites
  • Admin dashboard with downloadable with metrics: In-coming questions, number of questions answered, languages questions sent in, opt-in phone numbers
Languages Available At Additional Cost:
  • Albanian*
  • Arabic
  • Armenian*
  • Chinese
  • Cambodian/Khmer*
  • Farsi*
  • Greek
  • French
  • Haitian Creole*
  • Hmong*
  • Italian
  • Korean
  • Polish*
  • Portuguese
  • Russian*
  • Somali*
  • Tagalog*
  • Urdu*
  • Vietnamese
  • Yiddish*

*For these languages where there is no available technology for automated answers, human customer service responses will be provided within 24 hours.