Hard-to-count communities are likely to have questions about the Census or need help to ﬁll it out. City, County librarians and staff, as well as nonprofit staff will be burdened by the many questions about the census. Staff may not have sufﬁcient training to answer questions about the census.
Quickly and confidentialy answers your residents questions anytime, even on weekends.
Accessible for your hard-to-count communities multiple languages: English, Spanish, Chinese, Vietnamese, and more.
Easily add this chatbot to your city, county, or library websites
Easily add this chatbot to your internal website - as a reference for your staff to use
For Administrators: Through the admin dashboard, see live questions asked by local residents
Optional: If local in-person help is available, The HelpDesk can direct people to nearest in-person assistance based on location & language needs
Your webmaster can add the Chatbot to your city, county, library, or nonprofit website.
Users simply type their question and the chatbot will automatically answer their question.
Promote the text-in via social media, flyers, ads.
Users text the provided number and the chatbot will automatically answer their question.
When the automated chatbot cannot answer a question, the HelpDesk can refer users to in-person assistance centers (if available) or local virtual human assistance.
Subscription and support start at prices below based on population:
*For these languages where there is no available technology for automated answers, human customer service responses will be provided within 24 hours.
We are the only vendor providing a Census Q&A Helpdesk. The Helpdesk is uniquely built to enable hard-to-count people to get counted in the 2020 census. Download the Sole Source Justification here.