Help Desk

Get Automated or In-Person Help

Problem

Hard-to-count communities are likely to have questions about the Census or need help to fill it out

Challenges

Hard-to-count individuals may not know where to go for in-person help to fill out their Census

People may have sensitive questions about the Census and hesitate to call the Census Bureau for help

Staffing burden for cities, counties, and nonprofits to answer questions

Staff may not have sufficient Census knowledge to answer questions

Solution

Provide a resource that can help find the nearest nonprofit assistance center, or can provide automated answers quickly and confidentially

Benefits

  • Automated Help:

Removes staffing burden on city, county, or nonprofits

Available 24/7

Accessible in multiple languages

Reporting: Administrators can get live data, such as what questions people have asked

  • Find Nonprofit Assistance Center:

Get links to map and directions to locations closest to your ZIP code

Get info on hours open and languages spoken

Get reminders and other help options

Reporting: Administrators can get live data, such as how many people were referred and to which nonprofit assistance centers

Help Desk via SMS text messaging for Census Outreach

How It Works

1

Send a text to a number or mobile messaging app if you need help.

2

For in-person assistance, provide your ZIP code and get info on the nearest nonprofit assistance location with hours, languages provided, map, directions, and reminders.

3

For automated answers, simply type your question and the chatbot will automatically answer routine questions, 24/7. Answers (when possible) will be linked to official Census FAQs and instructions.

330 Twin Dolphin Dr., Ste. 131 | Redwood City, CA 94065